Voiceflex Limited is committed to protecting information which identifies and relates to you or other individuals (personal information) and complying with data protection laws.
This privacy policy sets out Voiceflex Limited’s personal information collection and sharing practices in relation to the personal information that we collect and use for the administration of telecommunication products and services. This privacy policy also covers any personal information collected through your use of Voiceflex Limited’s website.
The persons to which this privacy policy applies:
Customers, contractors, suppliers, advisers, service providers, and enquirers.
Please read this privacy policy with care. It provides information about how we use personal information and the rights available to you under data protection laws.
This website may contain links to other third-party websites. If you follow a link to any of those third- party websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for their policies or processing of your personal information.
Data protection laws require us to provide you with a lot of information about how we collect and use your personal information – and it is easy for all this information to become confusing rather than helpful.
We use a layered approach to provide you with the information required by law. This means that we may provide the information required in a number of different formats and documents. In particular, it means that in our initial contact with you, we may provide you only with the most important information about how we will use your personal information; but we will always provide you with easy access to all the further information you need about our privacy practices.
As an example, if you purchase products or services, then we may use this three-layer approach:
By using this three-layer approach, we provide you with both specific and general information about how we use personal information to provide you with the services that you require, whilst at the same time making sure that you get the most important information without overwhelming you with facts and information about all our privacy practices in one go.
This privacy policy is intended to explain our privacy practices and covers the following areas:
We can get your personal information when you:
We may also collect information about you from other organisations, if this is appropriate. These include fraud-prevention agencies, business directories and credit reference agencies. We may also collect information about you from other companies, our business, or joint venture partners.
We may process personal information for certain legitimate or lawful purposes in some or all of the following ways:
We may use your personal information in the following ways:
We will never process your data where these interests are overridden by your interests.
Your consent to our processing of your personal information for certain purposes may be necessary to comply with applicable data protection laws; and where this is the case we will ask you for your consent in accordance with those laws.
You may withdraw your consent to such processing at any time. However, if you withdraw your consent in relation to supply of services provided then this is likely to impact our ability to provide those advisory services.
Voiceflex Limited may make personal information available to:
Other third parties
We may also permit selected third parties and agents including suppliers, service providers, and financial organisations to access to your personal information for the purposes set out in section 2. All such exchanges will be made in accordance with applicable laws. If false or inaccurate information is provided and/or fraud is identified or suspected, details may be passed to fraud prevention and anti-money laundering agencies, law enforcement agencies and may be recorded by us or by them.
We and other organisations may also access and use this information to prevent fraud and other crime. We, and other organisations that may access and use information recorded by fraud prevention agencies, may do so from other countries including outside the EEA.
Governmental authorities and third parties involved in court actions
We may disclose your personal information to third parties, the courts and/or regulators or law enforcement agencies in connection with enquiries, proceedings or investigations by such parties anywhere in the world or in order to enable Voiceflex Limited to comply with its regulatory requirements or dialogue with its regulators as applicable.
Unfortunately, no data transmission over the Internet or any website can be guaranteed to be secure from intrusion. However, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your personal information in accordance with applicable data protection laws.
All information within our control is stored on our secure servers (or secure hard copies) and accessed and used subject to our security policies and standards.
Where Voiceflex Limited discloses your personal data to a third party, we require that third party to have appropriate technical and organisational measures in place to protect your personal data.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website or any other portal we operate, you are responsible for keeping this password confidential and for complying with any other security procedures that we notify you of. We ask you not to share a password with anyone.
Your personal information may be accessed by staff or authorised third parties and, transferred to, and/or stored at, a destination outside the European Economic Area (EEA) where the data protection laws may be of a lower standard than in the EEA. Regardless of location or whether the person is an employee or contractor we will impose the same data protection safeguards that we deploy inside the EEA.
We will retain your personal information for as long as is reasonably necessary for the purposes listed in section 2 of this privacy policy. This may mean that we hold your personal information for some time where, for instance, there is a possibility that it may be needed in connection with a future claim, or where we are obliged to keep it to comply with tax, accounting, regulatory or legal requirements. Where your personal information is no longer required we will ensure it is securely deleted.
Data protection laws give you rights in relation to the personal information we hold about you, which may include the right to require us to:
In certain circumstances, we may need to restrict your rights in order to safeguard the public interest (e.g. the prevention or detection of crime) and our interests (e.g. the maintenance of legal privilege).
We have a data protection officer who supervises how we use personal information. You can contact our data protection officer about privacy related issues by:
We may change the content of our website or services without notice, and consequently our privacy policy may change at any time in the future. We therefore encourage you to review it from time to time to stay informed of how we are using personal information.
This privacy policy was last updated in May 2018.
Our website uses cookies. If you would like to find out more about how we use cookies then please go to our www.voiceflex.com/About/cookies
If you are not satisfied with our use of your personal information or our response to any request by you to exercise your data protection rights, or if you think that we have breached any relevant data protection laws, then you have the right to complain to the authority that supervises our processing of your personal information. In the UK, this is the ICO, details of which can be found here: ICO Website.
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